Refunds and generation errors

1. If a generation fails

Check the task status and your balance: some technical errors are handled automatically. If there is no output and tokens have not been restored, contact support with the task ID, model and approximate start time.

Tokens charged for a service are restored where non-performance is confirmed. If an output is delivered but is defective or differs from the agreed parameters, describe the issue; it is assessed separately from an ordinary technical failure.

2. Payment refunds

You may request a refund for a first purchased package before starting to use it. Signing in does not by itself mean all services have been performed.

After partial use or a repeat purchase, consumers retain their right to cancel unperformed services. The calculation accounts for completed orders and documented expenses related to the specific agreement within legal limits. Bonus tokens are not redeemable for money; fees are not automatically deducted.

Section 6 of the Public Offer and mandatory Russian law govern refunds. Restoring tokens and refunding money are separate actions.

3. What to send support

Email support@wizardstudio.pro. Explaining the reason may speed up review, but is not a condition of a consumer's statutory cancellation right.

• Your account email or Telegram user identifier.
• Payment date, amount and identifier; proof of payment if available.
• For generation issues: the task ID and an error description.
• Your request: review a charge, restore tokens or refund a payment. Do not send passwords, CVV/CVC codes or a full card number.

4. Review and payment

A decision is communicated within 10 calendar days of receiving sufficient details to identify the payment, without extending statutory deadlines. If you need help locating a payment, send the information you have.

Refunds are made to the original payment instrument where technically and legally possible. Any alternative is agreed with you. Actual receipt depends on the bank or provider; mandatory consumer claim deadlines remain applicable.